FAQs

FREQUENTLY ASKED QUESTIONS ABOUT NATUROPATHIC MEDICINE

See Office Communication Guidelines here

Will my insurance cover my visit?

Dr. Hancock is credentialed with the following insurance companies. Check to see that your specific plan covers naturopathic medicine or preventative services. 

• Regence

• Premera/Lifewise

• Aetna -current patients only - we are not accepting any new patients

• Kaiser - PPO/First choice plans only

Dr Hancock is out of network with the following companies

• United Healthcare

• Cigna

• Kaiser Core/HMO

Please note that labs and imaging ordered by Dr. Hancock are covered if sent to an in-network facility. It is only office visits that are out of network. We are happy to help! Please never hesitate to reach out and ask any questions you may have.

Understanding Out-of-Network Insurance Benefits

Dr. Hancock is out of network with Cigna and United Healthcare, but if your plan includes out-of-network benefits or an out-of-network deductible, your payment may still count toward that deductible, and you may be eligible for full or partial reimbursement for your visit.

How It Works:

1. Direct Pay Discount

We offer a 20% discount when you pay at the time of service. This helps lower your upfront cost.

2. Submit for Reimbursement

After your appointment, we’ll give you a superbill that includes all the information your insurance company needs:

• CPT (procedure) codes

• ICD-10 (diagnosis) codes

• Dr. Hancock’s Tax ID and NPI number

You’ll submit this along with your insurance company’s claim form to request reimbursement.

3. We’re Here to Help

We can’t file the claim for you, but we’re happy to:

• Answer questions about your superbill

• Help you understand what your plan may reimburse

• Point you to the right forms and instructions

Out-of-Network Claim Forms

You can download the claim forms you’ll need right here:

Before You Submit

We recommend calling your insurance provider to ask:
Do I have out-of-network benefits?
What is my out-of-network deductible?
Will my payment count toward that deductible?
What percentage of the visit cost will be reimbursed?
Do I need a referral or prior authorization?

We’re committed to making your care — and the billing process — as smooth as possible. Feel free to reach out with any questions!

Generally speaking herbs and vitamins are not covered by any of the insurance plans.

Can Dr. Hancock be my Primary Care Provider?

Yes, Dr. Hancock is happy to be a primary care provider for adult patients.  Because ND's do not have hospital privileges there are some situations where having Dr. Hancock as a specialist on your team would be preferred.  There are also some insurance plans that do not allow naturopathic doctors to be the primary care provider.

Can naturopathic doctors prescribe prescription drugs?

Yes, naturopathic physicians in Washington State are trained in pharmacology and can prescribe any of the non controlled substances such as blood pressure medication and antibiotics.  While our medicine evolved without the use of most drugs, there are occasions when medications are needed and are in keeping with our principle to do no harm.

WHAT IS THE PRICE FOR AN INITIAL AND FOLLOW UP VISIT?

• First Office Visit (60 minutes) $300.00

• Return Visit (30 minutes) $150.00

• Return Visit (45 minutes) $200.00

• Annual Exam (60 minutes) $275.00

A 20% discount is offered for patients paying for their visit in full at the time of service.  Visa and MasterCard are accepted.  Please check with your insurance plan to determine if it covers my services.  If so, we are happy to bill your insurance directly.  Otherwise please be prepared to pay for your visit at the time of service.  Your insurance co-pay or percentage not covered by your plan is payable at the time of your visit. Unfortunately, Medicare does not reimburse for naturopathic services.

Dispensary and Supplement orders

Supplement and Herbal Medicine Dispensary

Dr. Hancock has curated and offers customized supplement recommendations tailored to your unique needs. Given the overwhelming growth of the supplement industry and the general lack of regulation, she is committed to helping patients access safe, trusted products that have undergone verified quality testing.

Her goal is to take the confusion and overwhelm out of choosing supplements and to ensure you have access to high-quality, effective products that support your care plan.

If you need a refill, there are two convenient options:

1. In-office pickup:
   We carry a select range of supplements in our office. Pickup times are:

   • Monday: 9:00 AM – 6:00 PM

   • Tuesday: 10:00 AM – 6:00 PM

   • Thursday: 9:00 AM – 6:00 PM

   To place an order, you can message Chelsea in Charm or text the office line at 206-546-6000.
   Orders placed in the morning will be ready for pickup by noon the same day.
   Orders placed after lunch will be ready for pickup the following morning.

2. Online dispensary (Fullscript):
   You can also order supplements online through our Fullscript dispensary at and receive a 15% discount on all orders.
   This link is also available at the bottom of our website for easy access.

   If you need us to add or update items in your account, please send a message through the patient portal or text the office line with your request.